Frequently Asked Questions

Travel agents bring expertise, convenience, and personalised service to your travel planning. They have in-depth knowledge of destinations, access to exclusive deals, and can tailor your itinerary to suit your preferences. Using a travel agent ensures a smoother and more enjoyable travel experience.

SoTravel provides a seamless and personalised booking experience. We offer curated travel options, exclusive deals, and dedicated customer support. We can create custom itineraries, make restaurant reservations or even arrange concert tickets. Booking through SoTravel ensures a hassle-free and memorable journey.

Getting a quote is easy with SoTravel. Simply visit our website, fill out the enquiry form, or contact our customer service. We will gather information about your preferences and provide you with a detailed and transparent quote tailored to your needs.

To create a customised quote, we'll need details such as your destination, travel dates, preferred accommodations, activities of interest, and any specific preferences you may have. The more information you provide, the better we can tailor the trip to meet your expectations.

Our goal is to provide value for your money and ensure you get the best possible travel experience. We have relationships with partners that often allow us to offer exclusive deals and discounts that you might not find elsewhere. 

Payment policies vary based on the type of booking and our partners' terms. We will provide clear information on payment requirements during the booking process. In many cases, a deposit may be required to secure your reservation.

SoTravel prioritises your financial security. We work with reputable suppliers and, where applicable, your holiday will be protected by ATOL and ABTA.. SoTravel is an independent travel agency under InteleTravel UK, ABTA member P7384. InteleTravel UK are appointed agents for our ATOL-protected partners. We will guide you on the specific protections available for your booking, ensuring peace of mind throughout your journey.

While not mandatory, travel insurance is highly recommended. It provides coverage for unforeseen circumstances such as trip cancellations, medical emergencies, and lost luggage. 

SoTravel offers a wide range of destinations worldwide. Whether you're looking for a beach retreat, cultural exploration, or adventure travel, we can help you plan your dream vacation to any destination.

Absolutely! SoTravel specialises in group bookings, catering to families, friends, and corporate groups. We can tailor group itineraries, arrange group discounts, and ensure everyone enjoys a seamless travel experience.

Our customer support is available during office hours. We provide emergency contact details, ensuring you have assistance if needed. Your comfort and safety are our priorities, and we're here to support you throughout your journey.

SoTravel offers a range of extras to enhance your trip, including airport transfers, guided tours, special celebrations, and more. Let us know your preferences, and we'll customise your itinerary with special touches to make your journey extraordinary.

Our prices are transparent and inclusive of the services specified in your itinerary. Any additional costs or optional extras will be clearly communicated to you before booking. Our goal is to provide you with a comprehensive understanding of the total cost.

Certainly! SoTravel offers consultation services to discuss your travel plans in detail. Schedule a consultation, either in person, over the phone, or through a virtual meeting, to ensure your trip is tailored to perfection.